Question 1

How do I open a new account with Grooming Bank?

Accepted Answer

It's simple! You can start the process by visiting any of our branches or downloading the Account Opening Form directly from our website's Forms section.

Question 2

How much money do I need to start a savings account?

Accepted Answer

The starting amount is very low, designed to be easy for everyone. For most basic accounts, the opening balance is just ₦500 or ₦2,000, depending on the specific account type you choose.

Question 3

What documents do I need to bring for account opening?

Accepted Answer

Please bring one valid means of ID (like your National ID, Driver's License, or Voter's Card), your passport photograph, a recent utility bill, and your Bank Verification Number (BVN).

Question 4

Can I access my account using my phone?

Accepted Answer

Absolutely. You can access your GMFB account anywhere, anytime, by downloading our mobile app, and setting up your account on your phone.

Question 5

I'm a petty trader. What loan is best for stocking my shop?

Accepted Answer

The Beta Moni scheme is perfect for petty traders! It provides quick capital, usually repaid over 23 weeks (6 months), to help you manage stock and grow your daily trade.

Question 6

If I've repaid a loan before, can I borrow more quickly?

Accepted Answer

Yes, that's what the Top-Up Loan is for. If you have fully repaid a qualifying loan (like a Small or Daily Loan), you are eligible to access more funds faster.

Question 7

What is the maximum amount I can borrow for my small business?

Accepted Answer

Our SME Loan is designed for business growth and currently offers a maximum loan amount of up to ₦5,000,000.00, depending on your business activity and documentation.

Question 8

How long do I have to repay a typical small loan?

Accepted Answer

Repayment periods are flexible, but our Beta Moni facility generally requires repayment in weekly installments over a period of 1 to 6 months (up to 24 weeks).

Question 9

What do I do if I think someone at the bank is acting unethically?

Accepted Answer

Our SME Loan is designed for business growth and currently offers a maximum loan amount of up to ₦5,000,000.00, depending on your business activity and documentation.

Question 10

Where can I get the forms I need for a loan or new service?

Accepted Answer

Our SME Loan is designed for business growth and currently offers a maximum loan amount of up to ₦5,000,000.00, depending on your business activity and documentation.

Question 11

How do I apply for a debit card?

Accepted Answer

Our SME Loan is designed for business growth and currently offers a maximum loan amount of up to ₦5,000,000.00, depending on your business activity and documentation.

Question 12

How can I check my loan balance or make an inquiry online?

Accepted Answer

Our SME Loan is designed for business growth and currently offers a maximum loan amount of up to ₦5,000,000.00, depending on your business activity and documentation.

Question 13

How do I register for the Grooming MFB Mobile App?

Accepted Answer

It's easy! You can sign in directly on the app using your Grooming Bank account number and setting up a password or create a new account using your BVN and contact details. Visit any branch for activation assistance.

Question 14

What happens when I change my mobile device?

Accepted Answer

When you log in on a new device, the app will prompt you for a one-time verification to ensure security. After successful verification, you can use the app normally on your new phone.

Question 15

What do I do when I forget my Grooming MFB Mobile App password?

Accepted Answer

On the login screen, simply tap the "Forgot Password" link. You will be guided through a secure process to reset your password using your account and verification details.

Question 16

How do I retrieve my Username if I forget it?

Accepted Answer

On the login screen, select the option to retrieve your Username. You will need to provide your account number and answer a few security questions to confirm your identity.

Question 17

What is a Transaction PIN?

Accepted Answer

The Transaction PIN is a secret 4-digit code required to approve every financial transaction you make (like transfers or bill payments) to ensure no one else can move your money.

Question 18

How can I increase my transaction limit on the app?

Accepted Answer

You can increase your limit by visiting any Grooming Bank branch to complete a service request form. Your new limit will be processed immediately after submission.

Question 19

Can I set Standing Order Instructions (automatic payments) on the mobile app?

Accepted Answer

Yes, you can. The app allows you to set up recurring transfers or payments on specific dates, simplifying your scheduled financial commitments.

Question 20

Will I have 24/7 access to the Grooming MFB Mobile App Service?

Accepted Answer

Yes, our mobile banking platform is available 24 hours a day, 7 days a week, so you can perform transactions and manage your account at any time.

Question 21

I am out of data. How else can I do my banking transactions?

Accepted Answer

You can use our robust USSD banking service by dialing the short code *614*478# on any mobile network. This service does not require internet data.

Question 22

How do I view my account statement on the app?

Accepted Answer

Log into the app, select the account you wish to view, and tap the "Statement" option. You can view, download, or request an emailed statement directly from this menu.

Question 23

What else can I do with the Grooming MFB Mobile App?

Accepted Answer

Beyond basic transfers, you can pay utility bills, buy airtime/data, manage your card (lock/unlock), check your BVN, and more.

The Information You
Need, at a Glance

Your Questions. Answered.

Getting Started

How do I open a new account with Grooming Bank?

How much money do I need to start a savings account?

What documents do I need to bring for account opening?

Can I access my account using my phone?

Loans and Credit Facilities

I'm a petty trader. What loan is best for stocking my shop?

If I've repaid a loan before, can I borrow more quickly?

What is the maximum amount I can borrow for my small business?

How long do I have to repay a typical small loan?

Service and Support

What do I do if I think someone at the bank is acting unethically?

Where can I get the forms I need for a loan or new service?

How do I apply for a debit card?

How can I check my loan balance or make an inquiry online?

Mobile App - Account and Access

How do I register for the Grooming MFB Mobile App?

What happens when I change my mobile device?

What do I do when I forget my Grooming MFB Mobile App password?

How do I retrieve my Username if I forget it?

Mobile App - Transactions and Limits

What is a Transaction PIN?

How can I increase my transaction limit on the app?

Can I set Standing Order Instructions (automatic payments) on the mobile app?

Will I have 24/7 access to the Grooming MFB Mobile App Service?

I am out of data. How else can I do my banking transactions?

How do I view my account statement on the app?

What else can I do with the Grooming MFB Mobile App?

Your Finances, Simplified

The Information You Need, at a Glance

Your Questions. Answered.

Getting Started

How do I open a new account with Grooming Bank?

How much money do I need to start a savings account?

What documents do I need to bring for account opening?

Can I access my account using my phone?

Loans and Credit Facilities

I'm a petty trader. What loan is best for stocking my shop?

If I've repaid a loan before, can I borrow more quickly?

What is the maximum amount I can borrow for my small business?

How long do I have to repay a typical small loan?

Service and Support

What do I do if I think someone at the bank is acting unethically?

Where can I get the forms I need for a loan or new service?

How do I apply for a debit card?

How can I check my loan balance or make an inquiry online?

Mobile App - Account and Access

How do I register for the Grooming MFB Mobile App?

What happens when I change my mobile device?

What do I do when I forget my Grooming MFB Mobile App password?

How do I retrieve my Username if I forget it?

Mobile App - Transactions and Limits

What is a Transaction PIN?

How can I increase my transaction limit on the app?

Can I set Standing Order Instructions (automatic payments) on the mobile app?

Will I have 24/7 access to the Grooming MFB Mobile App Service?

I am out of data. How else can I do my banking transactions?

How do I view my account statement on the app?

What else can I do with the Grooming MFB Mobile App?

Your Finances, Simplified

The Information You
Need, at a Glance